CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Legal

Privacy Policy

Fusion FX — Last updated: [DATE — PENDING LEGAL REVIEW]

1. Who We Are

This Privacy Policy explains how Fusion FX (UK) LTD (“Fusion FX”, “we”, “us”) collects and uses your personal data when you visit this website, register for an account or use our web trading platform. Fusion FX (UK) LTD, registered address 24th floor, One Canada Square, Canary Wharf, London E14 5AB, is the data controller.

Data protection contact: [DATA CONTROLLER CONTACT / DATA PROTECTION OFFICER]. You can also write to support@fusion-fx.net.

[PENDING LEGAL REVIEW] This policy is written to the standard of the EU General Data Protection Regulation (“GDPR”). The law that actually applies depends on where the controller is established and where you live.

2. The Data We Collect

  • Registration data: your name, email address, phone number, country of residence and password (stored only in hashed form).
  • Identity and verification (KYC) data: date of birth, address, copies of identity documents and proof of address, and, where required, information about your employment, income and the source of your funds.
  • Appropriateness data: your answers about your trading knowledge and experience.
  • Financial and transaction data: deposits, withdrawals, payment method details (we do not store full card numbers), account balance and statements.
  • Trading data: orders, positions, stop-loss and take-profit levels, price alerts, trade history, margin and equity.
  • Communications: emails, support requests and complaints you send us.
  • Device and usage data: IP address, browser type, device information, login times, pages visited and actions taken on the platform, collected through server logs and cookies.

Most of this data comes from you. Some comes from third parties, such as identity verification providers, payment processors and fraud-prevention or sanctions-screening databases.

3. Why We Use Your Data and Our Legal Bases

  • To open and run your account and execute your trades — necessary to perform our contract with you.
  • To verify your identity, prevent money laundering, fraud and terrorist financing, screen against sanctions lists, and keep records — necessary to comply with our legal obligations.
  • To assess whether CFDs are appropriate for you — legal obligation.
  • To secure the platform, investigate misuse and defend legal claims — our legitimate interests.
  • To improve our website and platform — our legitimate interests, or your consent where cookies require it.
  • To send you marketing — your consent, which you can withdraw at any time.

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects, except where permitted by law (for example, automatic stop-out of positions under our Terms, which is part of our contract with you).

4. Who We Share Your Data With

We share personal data only where necessary, with:

  • payment processors and banks that handle your deposits and withdrawals;
  • identity verification, KYC and anti-fraud service providers;
  • IT, hosting, email and customer-support providers acting on our instructions;
  • professional advisers such as auditors and lawyers;
  • regulators, tax authorities, law-enforcement agencies and courts where the law requires it.

We do not sell your personal data.

List of processor categories and locations: [PROCESSOR LIST].

5. International Transfers

Some of our service providers may process data outside your country, including outside the European Economic Area. Where we transfer data to a country that does not provide an adequate level of protection, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses. You can ask us for details of these safeguards. [TRANSFER DESTINATIONS AND SAFEGUARDS]

6. How Long We Keep Your Data

  • Account, KYC, transaction and trading records: [X YEARS] after your account is closed, as required by anti-money-laundering and financial-record laws.
  • Communications and complaints: [X YEARS].
  • Registration data for applications that never became active accounts: [RETENTION PERIOD].
  • Device and usage logs: [RETENTION PERIOD].
  • Marketing preferences: until you withdraw consent.

After these periods we delete or anonymise the data, unless we need to keep it longer to deal with a legal claim or regulatory request.

7. How We Protect Your Data

We use technical and organisational measures appropriate to the risk, including encrypted connections (HTTPS), hashed passwords, access controls and restricted access to identity documents. No system is completely secure; please keep your login details confidential and tell us immediately if you suspect unauthorised access to your account.

8. Your Rights

Subject to the conditions set by law, you have the right to:

  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data erased, where we are not required to keep it;
  • restrict or object to certain processing, including processing based on our legitimate interests;
  • object at any time to direct marketing;
  • receive your data in a portable format;
  • withdraw your consent at any time, without affecting earlier processing.

Note that we cannot delete data we are legally required to keep, for example KYC and transaction records, until the retention period ends.

To exercise your rights, email support@fusion-fx.net. We will respond within one month, which may be extended where the law allows. We may ask you to confirm your identity first.

9. Cookies

We use strictly necessary cookies to keep you logged in, secure the platform and remember your language. With your consent, we may also use analytics cookies to understand how the site is used. You can change your choices at any time in your browser settings. [COOKIE LIST / CONSENT TOOL]

10. Complaints to a Supervisory Authority

If you believe we have not handled your data lawfully, you may lodge a complaint with the data protection authority in the country where you live or work, or with [LEAD SUPERVISORY AUTHORITY]. We would appreciate the chance to address your concern first at support@fusion-fx.net.

11. Changes to This Policy

We may update this Privacy Policy. The current version is always published on this page with its revision date. We will notify you by email or on the platform of significant changes.